Green files
Routine warranty work with complete evidence, clear cause and correction, documented approvals, and a clean reimbursement path.
For Australian caravan and RV dealers
Know which warranty files are safe, exposed, or heading toward tribunal.
iClaims Australia helps dealerships classify repair files as Green, Yellow, or Red, then tighten documentation, track manufacturer responsibility, protect reimbursement, and reduce Australian Consumer Law dispute exposure before the file gets expensive.
ACL-aware process support
QCAT / NCAT / VCAT risk framing
Manufacturer accountability trail
Works around your DMS
The core shift
Stop treating every warranty file the same.
The dealership needs a simple operating language. Green files can move normally. Yellow files need correction. Red files need disciplined control before the dealer is left carrying the story, the customer, and the cost.
Yellow files
Files with friction: repeat issues, unclear diagnosis, slow OEM response, incomplete photos, unhappy customers, or margin leakage.
Red files
Files with external complaint risk, refund or replacement pressure, major-failure language, or evidence gaps that could hurt the dealer.
Risk triggers
The status tells the team what to do next.
Instead of waiting for a complaint to harden, iClaims helps the dealership spot risk early and move the file into the right operating lane.
First repair, clear cause, photos taken, customer updatedGREEN
Repeat water leak, delayed parts, or unclear manufacturer responseYELLOW
Customer uses refund, replacement, major failure, or Fair Trading languageRED
Warranty claim is underpaid but the labour and evidence trail are strongYELLOW
Complaint has moved to QCAT, NCAT, VCAT, SACAT, SAT, TasCAT, ACAT, or NTCATRED
Platform pillars
A polished warranty control layer around the systems you already use.
01 Claim visibility
See file movement, stage, friction, customer pressure, manufacturer drag, and reimbursement exposure.
02 Evidence control
Strengthen notes, photos, approvals, denials, timelines, technician findings, and customer communications.
03 Dispute prevention
Catch escalation patterns before the dealership is forced into a defensive position.
04 Recovery support
Build cleaner claims and stronger accountability records for reimbursement and manufacturer follow-through.
Operating loop
The workflow should feel controlled, not improvised.
Intake and triage
Classify the file as Green, Yellow, or Red based on customer pressure, defect pattern, documentation strength, and OEM dependency.
File strengthening
Align repair orders, photos, technician notes, customer updates, manufacturer communication, and claim support into one defensible chronology.
Escalation prevention
Correct weak files before they become formal disputes, refund demands, or dealer-funded clean-up.
Recovery and accountability
Improve reimbursement readiness while documenting where the manufacturer, supplier, or parts delay affected the outcome.
Start with the files already creating pressure.
Use the Dealer Risk Review to identify Green, Yellow, and Red files, then build a sharper action plan for documentation, communication, reimbursement, and manufacturer accountability.