iClaimsAustralia
Repair File Intelligence
Know the health of every repair file.
AI reads the warranty file, identifies missing evidence, separates dealer delay from OEM delay, detects repeat failures, and recommends the next action.
ReadyNeeds AttentionHigh RiskWaiting OEM
Repair File Intelligence
Know the health of every repair file.
AI reads the warranty file, identifies missing evidence, separates dealer delay from OEM delay, detects repeat failures, and recommends the next action.
Repair File HealthLive view
Live product view
Repair File Health
This page is a module in the same product tour: same status language, same operating cards, and a visual example of what the dealer sees.
Repair File HealthLive view
Module cards
Same platform language. Different operating story.
AI reads files
Documents, comments, photos, approvals, customer updates, and RO history are turned into a live operating view.
Gaps become work
Missing evidence, weak cause statements, OEM delays, dealer delays, and repeat failures become visible actions.
Next action is explicit
The processor sees whether to call, chase, attach, rewrite, escalate, submit, or wait.
Live AI Insight
Show the product thinking, not another paragraph.
The insight card is the new repeating design element: it shows status, claim context, recommended action, and the business result in the same visual language everywhere.
Needs AttentionProcessor Action
Claim #12884
Missing customer communication after third repair.
- Call customer within 24 hours.
- Log outcome.
- Attach call summary.
Dealer scenario
Repeat water ingress after two prior repairs
The file has photos and repair notes, but no dated customer update after the latest inspection. iClaims marks the repair file Yellow, assigns processor action, and keeps OEM delay separate from dealer action.
How iClaims solves it
Three practical moves, then a clear next step.
Read the file
AI scans repair history, messages, photos, approvals, and claim notes.
Classify the risk
Green, Yellow, Red, or Blue status tells the team what kind of action is required.
Move the file
The next action is assigned with the evidence needed to move the repair file forward.